Meet the Team

There aren’t many hotels that can claim what The Black Swan can claim. Between just 6 long serving members of staff they’ve collectively clocked up over 200 years of service.


Alison Richardson

Group Head Housekeeper
Alison wouldn’t mind us saying she’s one of the old guard at The Black Swan having worked at the hotel for almost 30 years


Sue Barker

Executive Assistant
Like many of the Black Swan’s long serving team, Sue joined the Black Swan on the “glorious 12th” August 1991


Nicola Bolden

Wedding Co-ordinator
This is Nicola's perfect job which in her own words ‘she absolutely loves’ and has found her true vocation!

Bobby Polkey

Marketing Manager
Before joining The Black Swan team, Bobby worked at our sister hotel the Feversham Arms for 3 years. Now she's enjoying bringing the two hotels closer together.

Lis Rickelton

Hotel Manager
Lis has become a big part of The Black Swan hotel after joining the company in September 2017.

Shelly Hague

HR Manager
Coming from a retail background Shelly has embraced the change the hotel world has brought her.

Lisa Kozakova

Revenue Manager
Lisa joined The Black Swan team after working at our sister hotel for 6 years. Now working across the two luckily she is a lover of spreadsheets.