Loyalty Card – Terms and Conditions
We believe that loyalty should be rewarded, which is why we are introducing our Loyalty Card for the whole of the Black Swan Hotel from January 2010. Based on a simple “points per pound” scheme, the more you spend, the more we can spoil you!
Collect points on purchases within the hotel (accommodation packages excluded) on a point per pound basis, and receive a £10 voucher upon collecting 200 points.
To receive your loyalty card, simply call in and ask a member of staff.
Terms and Conditions:
• Minimum amount per transaction is £1.
• Only pounds spent will be counted, pence will not be included in the running total.
• Points can be collected on any tearoom, restaurant or bar purchase (provided these are not part of an accommodation package)
• Points cannot be collected when purchasing accommodation, Christmas/New Year packages, wedding packages, jewellery and artwork sold within The Black Swan Hotel.
• Unfortunately, points cannot be collected or redeemed on any purchases on our website.
• The Loyalty Card is valid for one year from date of first use, subject to availability.
• The Black Swan Hotel reserves the right to withdraw the Loyalty Card Scheme at any time.
• The Black Swan Hotel reserves the right to decline issue at any time.
• The Loyal Card and any points accumulated are none transferable and can only be used by the person to whom the card is registered.
• The Loyalty Card cannot be used as a guarantee, credit or debit card.
• The Loyalty Card is valid only at “The Black Swan Hotel, Market Place, Helmsley, North Yorkshire YO62 5BJ”.
• After 8 transactions, if 200 points have not been acquired, as second Loyalty Card can be used to carry points over.
• You must keep your receipts attached to the Loyalty Card(s) as proof of purchase. Receipts and points can be added at our discretion at a later dated if a valid receipt is provided within 28 days of the purchase.
• If for any reason you require a refund, the Loyalty Card must be presented so that the relevant points can be deducted.