Photo of Black Swan Hotel In Helmsley Yorkshire

Access Statement

All our guests are very welcome at the Black Swan and as such we have developed the Access Statement to address some of the more common issues that our disabled guests may face.

This access statement is intended to provide additional information for all guests who wish to stay in the hotel or use its facilities. Recognition has been given to include guests with an impairment, which could include mobility, sight, hearing, learning disabilities or any other hidden impairment.

The Black Swan Hotel aims to ensure that all employees, guests and others who use, or assist in, have provision of our services – whether they have a mobility difficulty, a visual impairment, are deaf or hard of hearing, are deaf blind, have a speech impairment or difficulty, have a learning difficulty or mental health disability, use a wheelchair, cane, walking frame or crutches, or have any other disability – are treated equally and according to their needs.

We request that anyone wishing to make an enquiry or booking inform us of any special needs or disabilities that they may have in order for us to try and meet any personal requirements. All staff are fully trained to assist disabled guests with empathy in a professional manner.

The Black Swan Hotel Yorkshire has two car parks all on a level surface with one designated disabled parking space in rear hotel car park situated near the hotel rear entrance. The front car spaces are located 5 meters from the hotel and tearoom front doors. All ground floor areas of the hotel including the reception are accessible to wheelchair users; the restaurant has a ramp available to allowing access to it.

Please be aware that due to the age and layout of the hotel we do not have a lift. All bedrooms are located up at least one flight of stairs from reception, however access to several rooms in the garden wing is available avoiding stairs via the back car park. It is recommended that you discuss your requirements in depth with reservations at the time of booking to ensure that the most suitable room for your requirements is allocated to you.