You can say that again
A stay at the Black Swan is a chance for you to ‘disappear for a while’ and to leave with a smile. Our comment book is full of the lovely things that our guests have said about us, and here’s a chance to have a look at what other people have said.
If you have stayed at the hotel and would like to add your comments, or if for some reason something hasn’t been quite as you’d hoped it would be, please feel free to email us at email@example.com and we will be delighted to hear your thoughts.
I would just like to thank you for the happy short stay my daughter and I had at The Black Swan.
We were very impressed with the service given to us and found all your staff were so pleasant and helpful – very well trained!
When the opportunity arrives we will look forward to a return visit.
Moira Taylor – July 2017
Myself, my husband & puppy stayed with you on Saturday night. I would just like to comment on what a wonderful time we had. Even the dog was made to feel very welcome. The staff were fabulous throughout, especially at check-in & during dinner.
Congratulations to the chef – we eat out a lot & we have rarely had such an amazing meal, sometimes you might find an outstanding course or part of a meal but our entire meal was superb. The dripping butter & the chips were like nothing we have tasted before!
Elizabeth Knapper – July 2017
Fantastic hotel and an example of the best of British hospitality. Beautiful garden, first class food (congratulations to the chef), comfortable, well equipped rooms and above all, courteous, kind and well trained staff (particular mention to Florentina, Miguel, Ricardo and Katie.
We couldn’t have had a nicer ‘mini-break’ – we’ll be back and will recommend it to our friends, especially those visiting from overseas.
Pamela Gordon & Moira Taylor – July 2017
I just wanted to thank your wonderful tea room staff for the excellent service I received today when I took my daughter for lunch to celebrate her birthday. The team were fantastic, very attentive and even though it was was busy, the staff worked very hard to ensure that we still received a very personal service.
Thanks again, we’ll definitely come back!
Briony Fox – June 2017
The whole stay was very enjoyable thanks to the dedicated and helpful staff, who went out of their way to look after us. We travel a lot and what a pleasure it was to find a wonderful hostelry in Helmsley. My last visit was over fifty years ago and how things have changed for the better.
Please pass on our appreciation to all the staff who were a real credit to your organisation. Our dinner was superb and I feel sure we will pay you another visit before too long.
Mr & Mrs Kane – May 2017
Everything, from the first welcome when we checked in, to the lovely comfortable room and delicious food has been wonderful and we will certainly be recommending you to our friends and family.
A special mention to Grant in The Gallery restaurant who arranged four wonderful dinners for us as we were staying for a week, we certainly didn’t expect this and we were both very impressed with his care for the guests.
Every member of staff was kind and professional and our first trip to North Yorkshire has been a memorable one.
Rachel Sinfield & Andrew Jeune – April 2017
Thank you to everyone at The Black Swan for yet another wonderful stay. Everything was absolutely superb – see you again very soon!
Mr & Mrs Smith and Dr & Mrs Smethurst – March 2017
We have just had the pleasure of spending New Year with you to celebrate 50 years of marriage. We had a wonderful time & would like to thank everyone for being so kind & attentive. Thank you too for the chocolates & good wishes. A happy New Year to everyone.
Derrick & Sheila Andrews – December 2016
I just wanted to thank all the staff at The Black Swan for making my stay on Thursday a very special one. From arrival to departure everything was faultless. Dinner was exceptional & breakfast outstanding, the porridge especially. The team at The Black Swan are amazing, friendly, helpful & are a credit to the hotel. I adore Helmsley & usually just visit for the day but will definitely stay with you again, it makes the shopping trips extra special.
E. Jane Milner – August 2016
Thank you so much for a lovely break in Helmsley. Everything was wonderful as usual. All the staff we so friendly and the atmosphere is always calm and relaxing.
David & Kathryn Sykes – August 2016
Our whole time at The Black Swan was made special. All your staff were first class and we were made to feel very welcome and were treated the same as guests who’ve obviously been before (I think we’ll be falling into that category too…). Special mention to Grant the Geordie lad serving us in the restaurant who helped make our meal very memorable. Superb wine (Chateau De Tracy Pouilly Fume which is our all-time favourite) might have also helped. Also, please pass on our thanks to all the kitchen staff, the meal was absolutely superb, as was our lovely breakfast.
David & Sarah Clark – April 2015
Thank you for a wonderful stay, everything has been first class, but the icing on the cake – ice cubes in the dog bowl on a hot day, well you have started something now!!! What super staff.
The Alsops – April 2015
Our 2nd stay this year and yet again, what a lovely time we’ve had. Everything has been spot on, extremely comfortable with excellent service. Can’t wait to come back.
Peter & Phillipa – March 2015
Another wonderful visit to our favourite hotel! 27 years we’ve been coming to The Black Swan to celebrate our wedding anniversary – each year is full of happy memories. Thank you to all the staff.
John & Marj – March 2015
I would just like to take this opportunity to thank you for the best Afternoon Tea experience my mum and I have ever had.
Although I was bringing my two young daughters, one aged 2 and the other 3, this was not a problem and in fact the staff were fantastic and friendly. The staff (I think his name was Martyn) was amazing, what a lovely young man who was so friendly and accommodating arranging my children’s sandwiches on their very own stand to copy mummy and granny! How super that you can go to the effort to do this and make it interesting for the girls to.
The food was just lovely with yummy fresh sandwiches and absolutely gorgeous tasting scones. And then the pastries were just perfect… a great choice of various mouth-watering delights, all equally as delightful as the last.
Susan Wilson – March 2015
Just wanted to say again what a really special stay we had with you. Everyone was so helpful and nice and it made it a great experience. The reception staff, Gemma (bar), Thomas and Malika (restaurant) and the Restaurant Manager were all so professional but very friendly that you couldn’t help but be impressed with how it all works so well. The room was very comfortable and had a lovely outlook over the gardens. The food was second to none, beautifully cooked and presented and no need to guess what was on the plate as it was all explained by the staff. Definitely coming again but with friends next time as we know they will enjoy it as much as we have.
Elizabeth Ireland – March 2015
Another wonderful stay at The Black Swan. It’s the small things which highlight what a superb place – Hannah remembered us from October! The room (No. 41) was lovely and big with tasteful decor. Gemma is a real asset to The Black Swan and couldn’t help us enough. A huge thank you and counting down the days until our next trip.
Leigh & Vanessa Taylor – February 2015
I just wanted to email to send my many thanks for the absolutely excellent service I received yesterday. I came for my hen do with 6 other friends and upon arriving I asked if there was a room we could change in as we had been out riding and were coming for a meal with you later in the evening. We were given a room without hesitation and the staff at the reception desk were very polite and accommodating. We then had great service in the bar where we ordered snacks. When it came to our meal… wow! Service and food were both superb. We had various dietary requirements and weren’t made to feel difficult at all, with all alterations to the menu made without any issues. Our waiter was polite, funny, personable and we all thought he acted with such professionalism throughout the evening. On a final note, none of us could fault any of our food at all and can’t wait to bring more friends to eat with you in the future.
Thank you to all your team for making my hen do one I will never forget, for all the right reasons.
Stacey Johnstone – February 2015
I just wanted to thank you and all your colleagues at The Black Swan for a wonderful stay over the weekend. The moment we arrived we were made to feel welcome and looked after.
From our champagne lunch with a roaring fire in the Tudor Lounge, then a truly delicious evening meal, lovely rooms and a good breakfast – everything was perfect. Little touches added by staff made the weekend doubly celebratory. I wish we could do it all again next weekend!
Thank you so much.
Jennifer Megson – February 2015
Having worked in the hotel industry for many years earlier in my career, I can honestly say that our experience of your hotel can only be compared with some of the best 5* hotels, restaurants and venues across the UK. The friendliness, attitude of the staff and the knowledge that your team have just isn’t something you can train and really is something special. You should be very proud of your team and what you have built up at The Black Swan.
Alister & Matthew – September 2014
A truly memorable visit, attentive efficient staff. A step back in time to when Britain was great & service paramount.
PJ Stephenson – July 2014
Sad to leave, this is a beautiful, friendly paradise. We have enjoyed every minute!
Gail & Jim Fitzgerald – July 2014
We visited as a treat before we have our baby in the next few weeks. We have had such a wonderful time and feel totally spoilt. An extra special thank you to the bar staff who went out of their way to create so many ‘mocktails’ for me, and the restaurant staff who tailored the menu for me.
Mr & Mrs Hick & Bump – July 2014
We stayed at your lovely hotel last night and were thoroughly impressed! The staff are extremely friendly and well mannered and we were made to feel very welcome. We loved the little extras that make this hotel stand out, this and it’s location makes the Black Swan the best hotel we have ever stayed in. We will definitely be back!
Jessica Evans & Jim Carter – July 2014
Returned once again to our favourite hotel. As always, excellent. Good to see so many of the staff we remember, particularly Jean. Hope to come again soon.
Eva & Brian Dick – June 2014
What a fantastic time I had at the Black Swan. It is easily the nicest hotel I’ve ever stayed in. Great food and great service.
Mr Bragg, Canada – June 2014
Me & Mum have had a wonderful time. It’s the 3rd time now, we love it, it’s like family. The staff are out of this world. Thank you so much again.
Sally & Deanna Kirk – May 2014
Had a wonderful stay. Food excellent, staff superb & very friendly – made our stay enjoyable. Unable to fault anything.
Mr & Mrs Green and Mr & Mrs Cook – May 2014
Once again spoilt from arriving to leaving, a beautiful meal, exquisite and a pleasant stay. Will be back again. Congrats to you all. Many thanks
Julie & Tony Briscoe – May 2014
Fabulous stay thank you. Service was wonderful, staff and Yorkshire hospitality perfect and the food was absolutely stunning – we’ve had a brilliant time and will recommend to everyone! Thanks
Mr & Mrs Hudspeth – April 2014
Have just spent the most wonderful Birthday at The Black Swan on Saturday night with an overnight stay. All I can say is that it was perfect in every way, from the wonderful staff, to the beautiful bedroom and the exceptional food. Nothing was too much trouble, my Husband and I had a fantastic time and will definitely return in the future. A truly exceptional hotel. Thank you.
Doreen Harper – April 2014
An excellent stay. Every bit as good as we expected. Compliments to the Chef – the taster menu was superb – we’ll be back!! Thank you so much!
Mr & Mrs Richard Asquith – April 2014
A truly wonderful overnight stay! Was fantastic we could bring our little ‘fury friend’ with us. The staff here are second to none, we will return!
Mr & Mrs King-Joyce – March 2014
Wow words can’t express how much we enjoyed our stay, fab place, fab food, beautiful building, but most of all amazing staff. Thanks for everything.
Paul & Jo Peer – March 2014
A fabulous stay, felt like royalty and can’t wait to get married here in December!
Keeley & Jez – March 2014
Truly scrumptious, a real culinary experience. Thank you for your hospitality, we shall return definitely.
Christine & Nigel Parry, Chester – February 2014
A wonderful break, so relaxing and such wonderful food – huge compliments to the Chef. The Tasting Menu with drinks is an experience we will never forget. Wonderful service throughout and a special mention for the warmth and friendliness of both Grant in the restaurant and Laura in the bar. We will be back!
Jo & Marcus Pratt – February
Thank you all so very much for yet another fabulous time at the Black Swan. We’ve loved every second of it and can’t wait to come back again. We’ve had a fabulous Birthday and Anniversary weekend, made better by such superb staff! Thank you all!
The Jacksons – February 2014
Thank you for a wonderful time. We want to live here!!!
Deanna & Sally – January 2014
Thank you for an amazing weekend. Everything was absolutely perfect. The staff are so kind and made us feel so welcome. Can’t wait to come again.
Mr & Mrs Lowe – January 2014
Thank you so much to all the staff for helping to make my 30th Birthday and marriage proposal so so special!!! Everything was perfect.
Sarah Faulknor (soon to be Mrs Con Curtis!) – January 2014
Our first New Years Eve stay but won’t be the last. The hotel, staff & food have been exceptional. We thoroughly enjoyed ourselves.
Kelly & Neil – January 2014
Thank you for a fabulous Christmas. Food – excellent. Can’t wait for next Christmas. Thank you all.
Val & Isobel – December 2013
You made our first wedding anniversary so special – just like our wedding was. Thanks to all you fab people at The Black Swan – see you soon! All our love,
Mr & Mrs Nixon – December 2013
A lovely pre Christmas treat. Fabulous food, lovely staff, very comfortable. Thank you.
Emma & Paul – December 2013
A lovely visit to The Black Swan to celebrate our second wedding anniversary, extra special to bring our daughter Florence. Excellent food, drink, service and atmosphere (as usual). Thank you all.
Tim & Helen Ketteringam – December 2013
A wonderful experience from start to finish… a warm welcome with a continued high level of customer service throughout. The 10 course Tasting Menu was an absolute delight – we will certainly be back. A great 20th wedding anniversary treat! Looking forward to the next visit already.
Wonderful hotel, food & room. Staff so attentive and we love the cosy chairs by the fire! Will be back again. Thank you x
A Readman – November 2013
Fifth stay at The Black Swan, it gets better each time! Restaurant staff excellent, food amazing. We’ll be back at Christmas for our anniversary! Thank you.
Sue & Colin Western, Tadcaster – October 2013
A fantastic meal that lived up to all our expectations. Comfortable room and excellent staff whenever and whoever we encountered.
The Makins, Scarborough – October 2013
We left 5 kids at home in Australia to celebrate our Wedding Anniversary. What bliss! Gorgeous furnishings in our cosy room, outstanding food (by Aussie chef no less) and amazing location. THANK YOU!
D & L Horton, Australia – October 2013
A wonderful break on the ‘To Dine For’ package. Lovely to spend our 1st anniversary here – all the staff were wonderful, the service was great and the 10 course meal was certainly ‘to dine for’! Thank you
Anureet Dhillon & Gurpreet Suri – October 2013
Marvelous! Food beautiful, service excellent. We won a prize to stay here – how lucky were we!!
A. Danahay – September 2013
This has been one of the most inspiring trips. Talking to Paul and sampling his phenomenal food has really got us thinking. Also the staff and team here really have made our whole experience exceptional and I shall be shouting about you all from the roof tops. Many thanks
Vicky & Miles – September 2013
Excellent one night stay – compliments to Paul for the wonderful ‘Taster’ experience. Can’t wait to return at Christmas.
John & Beryl – August 2013
We had a truly fantastic ‘Mini-moon’ – we can’t wait to come back again! Fabulous as always, thank you!
Mr & Mrs Jackson – August 2013
Exquisite meal – thank you Chef. We haven’t experienced the like for some time. Great value for money. Excellent, courteous staff too. Thank you.
J & F O’Connor, Manchester – August 2013
Staff at The Black Swan are delightful. A real credit to the hotel. Food outstanding. A lovely stay.
Philip & Elsbete Creed – July 2013
The Evening meal was out of this world! Would highly recommend and we look forward to our next visit!
Elliot & Lucy Brown – July 2013
Excellent food, excellent service. Nice friendly staff. Good olde world surroundings – very enjoyable and relaxing stay. Could not be faulted.
Mr & Mrs G Spence – July 2013
Such a delightful relaxing stay. Food superb. But the real ‘jewel in the crown’ – the staff.
Alan & Joyce Mason – July 2013
Many thanks for a wonderful stay with you. It was our 42nd anniversary and the little treat of chocolates and card from the staff were much appreciated. We loved our room and the food was fantastic. We will definately come again. Thanks
Moira & Sandy Leask – July 2013
Wonderful night away, the six course Tasting Menu was amazing. The Restaurant staff are an ABSOLUTE credit to this hotel, hope they are paid well!
Our first stay too – one of many in the years to come. Very friendly efficient staff, a real treat. Thank you for making our weekend so special.
Mr & Mrs Gill – May 2013
Just wanted to say a massive thank you for our lovely stay, what a beautiful hotel, friendly staff, fabulous food, tasting menus with wines, divine. Christian on the bar was fantastic too, providing us with his wealth of experience on Gin, my favourite tipple. Hope to come back, you made our 10th wedding anniversary one to remember. Our room was fab too! Many thanks
Rachel & David Barrick – May 2013
A 65th Birthday treat for my Husband! What a fab stay we’ve all had – staff were all absolute ‘stars’! Food amazing! We’ll certainly be back. Thank you, each and everyone.
Dave, Karen, Marion and Mike – April 2013
Our first stay – most certainly NOT our last – amazing service, friendly staff, menu and food outstanding. Thank you to you all.
Mr & Mrs Townsend – May 2013
A 65th Birthday treat for my Husband! What a fab stay we’ve all had – staff were all absolute ‘stars’! Food amazing! We’ll certainly be back. Thank you, each and everyone.
Dave, Karen, Marion and Mike – April 2013
Thank you to Paul and all the staff for making another Wedding Anniversary at The Black Swan so special! Everything was fantastic and the reason we keep returning each year at this time!
John and Mary Herington – March 2013
Had a lovely one night stay & birthday meal. Amazing food (we all agreed the best we had ever eaten) and fabulous, excellent waiting staff. Thoroughly enjoyed our stay, only wish you were closer to Newcastle! Thank you for the ‘Happy Birthday’ dessert. Kindest regards
Kenyon Family – February 2013
A Delightful stay. Good night’s sleep and excellent meal (the best we’ve had since eating in a Michelin stared restaurant in France!) Staff were great.
Sue Kirby & Lucy Kirby – February 2013
What a wonderful stay – room 8 was lovely. We enjoyed watching the world go by outside our window. The food was delicious – we’ve gained a stone each! Overall the most outstanding thing was the friendly, warm and helpful service. We’ll absolutely be back.
The Winlows, Sunderland – March 2013
A big thank you to all the staff for a wonderful two days and giving us a wonderful Ruby Wedding Anniversary. Many Thanks
Mr and Mrs Cummings – March 2013
What a fabulous place to stay staff give 150% to all guests. Rooms spotless, meals fabulous and we will definitely be returning here again. Thank you
R.Coates and Mr and Mrs Butler – March 2013
Thank you very much for helping with our Golden Wedding Celebrations. So very special – from the very friendly, helpful staff to the delicious food. We shall long remember it with fondness and hope to see you all again.
Mr & Mrs Shannon – August 2012
Just a quick note to say a sincere thank you to you and the rest of the team at the Black Swan, for what proved to be an excellent weekend. Everyone enjoyed their stay immensely and commented on the standard of the rooms, the level of service and politeness of the staff, the pleasant relaxed atmosphere of the hotel and the excellent quality of the food.
Ian Daley – March 2013
Comfy beds, fluffy towels, hot water, luscious food, impeccable service. Thank you
Sheila Jones – February 2012
Don’t just take our word for it…
In addition to the many lovely comments that we receive directly at the hotel, many of our guests also choose to share their experiences of the hotel on Trip Advisor. Find out more about what our guests have to say…