Meet the Team

There aren’t many hotels that can claim what The Black Swan can claim. Between just 6 long serving members of staff they’ve collectively clocked up over 200 years of service.


Alison Richardson

Head Housekeeper
Alison wouldn’t mind us saying she’s one of the old guard at The Black Swan having worked at the hotel for almost 30 years


Sue Barker

Executive Assistant
Like many of the Black Swan’s long serving team, Sue joined the Black Swan on the “glorious 12th” August 1991


Nicola Bolden

Wedding Co-ordinator
This is Nicola's perfect job which in her own words ‘she absolutely loves’ and has found her true vocation!

Liz Goldstein

Finance Manager
New to the team and the hospitality industry Liz brings a wealth of experience and is looking forward to the challenge!

Bobby Polkey

Marketing Manager
Also relatively new to The Black Swan team, Bobby worked at our sister hotel the Feversham Arms for 3 years after finishing her degree in Marketing.

Lis Rickelton

Hotel Manager
Lis has become a big part of The Black Swan hotel after starting in September 2017.

Shelly Hague

HR Manager
Coming from a retail background Shelly has embraced the change the hotels have brought her.